Reflection of a career in the hospitality

 

Through the Service Excellence/ Essential Program, my perception of customer service is changed. First, I think dealing the customer is very difficult for me, because no one customer is not same, and I think that I cannot handle difficult customers. However, I learned basic duty and skills about customer service like interpersonal and social/soft skills. The one of the important things for me is becoming a better listener that I learned in front desk service. It seems easy but in the real situation it become a little difficult. If I face to difficult customer, I will be impatient. After I realised that listening is related to understanding, I can be more patient than before. These clarify skills what I need to know and acquire. Also, through the course, there are some opportunities to demonstrate how to provide the service in the different situations. I understand these skills from practice in demonstrate and presentations.  

Before I took this program, I have never work at restaurants and I don’t have practical skills. I believed that no experience is disadvantage, but I noticed that once I started working, I can learn little by little. I’m still learning, but by using the knowledge I learn effectively, I’d like to provide a better customer service.  

Moreover, through event planning course, I learnt how to plan and success the event. The flow of plan the event is totally unknow things for me. Through the assignment, I can know how to do. This experience is valuable for me.