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Final Project  Phase 1  EFFECTIVE CUSTOMER SERVICE STRATEGIES      In customer service industry, there are some strategies that are most effective. Customer service strategy is created by idea which based on customer happiness. In my opinion, especially empowering the staff, enhancing customer loyalty, and taking advantage of feed back are the most effective customer service strategies.        Providing good service anytime is one of important condition to get customers’ trust, so first strategy is empowering staff. Through the service if the staff doesn’t feel a sense of ownership, they cannot guide customers properly. In case, some problems are happened, but staff couldn’t do anything. It means that customer cannot trust them also the shop own. On the other hand, the staff who is empowered can deal customers flexibly because they have authority to make decision that are best for customers. Moreover, customers think they are reliable. It...

  Through the Service Excellence/ Essential Program, my perception of customer service is changed. First, I think dealing the customer is very difficult for me, because no one customer is not same, and I think that I cannot handle difficult customers. However, I learned basic duty and skills about customer service like interpersonal and social/soft skills. The one of the important things for me is becoming a better listener that I learned in front desk service. It seems easy but in the real situation it become a little difficult. If I face to difficult customer, I will be impatient. After I realised that listening is related to understanding, I can be more patient than before. These clarify skills what I need to know and acquire. Also, through the course, there are some opportunities to demonstrate how to provide the service in the different situations. I understand these skills from practice in demonstrate and presentations.   Before I took this program, I have never work a...

  I’d like to work in the food industry. Actually, I haven’t decided yet what kind of position or specific things. However, through the service excellence/ essentials program, and working as a server in a restaurant, I realised that this job is really interesting. Before I took this program, I never work as a server, so I cannot know about the duty and responsibility of a server. Based on ability or essential skills I learned in this program, and support from co-worker, I can notice that food industry such as café, restaurants, or pub where the staff and customer meet face to face is one of the place staff can see the customer who become happy because of our service.   I think that I’d like to get job in my country. I plan that after I go back to Japan, I try to work in restaurant or café as utilise my experience here and things I learned from the program to get job in Japan. I believe that my experience that work in different country become a big advantage, because I get sk...